Customs, Duties & Import Tax Policy

Effective Date: August 2026

YGEIA currently ships international orders from Bali, Indonesia, primarily through DHL Express.

International shipments may be subject to customs duties, import taxes, VAT/GST, brokerage fees, customs clearance charges, or other fees imposed by the destination country.

Unless expressly stated otherwise at checkout, all such charges are the responsibility of the customer.

1. INTERNATIONAL ORDERS

Orders shipped outside Indonesia are considered international shipments and may be subject to the customs and import regulations of the destination country.

Customs regulations, tax rates, duty thresholds, and import requirements vary by country and may change without notice.

Customers are responsible for understanding any import requirements that may apply in their destination country before placing an order.

2. CUSTOMS DUTIES & IMPORT TAXES

The product price and shipping charge displayed by YGEIA do not include destination-country customs duties, import taxes, VAT/GST, brokerage fees, customs clearance fees, or similar governmental charges unless expressly stated otherwise at checkout.

These charges may be assessed by:

  • Customs authorities

  • Government agencies

  • DHL or another authorized courier

  • Customs brokers

  • Other authorized parties involved in import clearance

YGEIA does not determine or control the amount of these charges.

3. CUSTOMER RESPONSIBILITY

The recipient is responsible for paying all applicable duties, taxes, customs charges, brokerage fees, or other import-related charges required for delivery.

By placing an international order, the customer acknowledges that additional charges may be imposed upon importation into the destination country.

These charges are separate from the amount paid to YGEIA unless expressly included at checkout.

4. CUSTOMS CLEARANCE

International shipments may require customs clearance before delivery.

DHL, customs authorities, or other authorized parties may contact the recipient to request:

  • Payment of duties or taxes

  • Identification

  • Tax identification information

  • Import documentation

  • Proof of purchase

  • Product information

  • Additional recipient information

Customers are responsible for responding promptly and providing any information or payment reasonably required to complete customs clearance.

Failure to cooperate may result in delay, storage, abandonment, return to sender, or other action by the carrier or customs authority.

5. CUSTOMS DELAYS

Customs clearance is controlled by the relevant government authorities and is outside YGEIA's reasonable control.

YGEIA cannot guarantee how quickly a shipment will clear customs.

Customs inspections, documentation requests, regulatory reviews, public holidays, government procedures, or other import requirements may extend delivery times.

A customs delay does not automatically qualify an order for cancellation, refund, return, or exchange.

6. REFUSAL TO PAY DUTIES OR TAXES

Refusing or failing to pay applicable customs duties, import taxes, VAT/GST, brokerage fees, or other required import charges does not constitute a valid reason for a refund, return, or exchange.

If the customer refuses or fails to complete the required customs process, the shipment may be:

  • Held by customs or the courier

  • Returned to sender

  • Abandoned

  • Destroyed or otherwise disposed of in accordance with applicable customs or courier procedures

YGEIA is not responsible for consequences resulting from the customer's refusal or failure to complete required import procedures, except where otherwise required by applicable law.

7. RETURN TO SENDER

If a shipment is returned to YGEIA because the recipient:

  • Refused delivery

  • Refused to pay applicable duties or taxes

  • Failed to complete customs clearance

  • Failed to provide requested information

  • Failed to collect the shipment

  • Provided incorrect or incomplete delivery information

the order remains subject to YGEIA's No Return, Refund & Exchange Policy.

Any additional costs incurred as a result of return-to-sender processing, customs clearance, storage, handling, re-importation, re-delivery, or other courier charges may be the responsibility of the customer where permitted by applicable law.

8. ABANDONED OR UNCLAIMED SHIPMENTS

If a shipment is abandoned, unclaimed, destroyed, or otherwise disposed of by customs authorities or the courier because the recipient failed to complete the required import or delivery procedures, YGEIA is not responsible for replacing or refunding the order, except where otherwise required by applicable law.

Customers are strongly encouraged to monitor tracking information and respond promptly to communications from DHL or customs authorities.

9. CUSTOMS VALUATION & DECLARATION

YGEIA will prepare customs documentation using information reasonably required for international shipment and customs clearance.

YGEIA will not intentionally declare a false product value, misrepresent the nature of the merchandise, or alter customs documentation for the purpose of avoiding or reducing legally applicable duties or taxes.

Customers may not request YGEIA to declare an artificially reduced value, mark a commercial purchase as a gift, or provide inaccurate customs information.

10. COUNTRY-SPECIFIC REQUIREMENTS

Certain countries may impose additional import restrictions, identification requirements, permits, taxes, documentation, or product-specific regulations.

YGEIA cannot guarantee that every product can be imported into every country.

Where a destination cannot legally or operationally accept the shipment, YGEIA may decline or cancel the order before dispatch.

Customers remain responsible for ensuring that products ordered from YGEIA may lawfully be imported into their destination country.

11. DHL & THIRD-PARTY FEES

DHL or another authorized party may charge brokerage, disbursement, advancement, storage, remote-area, customs processing, or other service fees related to international delivery.

Such fees are determined independently by the applicable service provider and are not controlled by YGEIA.

Unless expressly stated otherwise, these charges are the responsibility of the recipient.

12. NO RETURN, REFUND OR EXCHANGE

Customs duties, import taxes, customs delays, refusal to pay import charges, failure to complete customs clearance, or other customer-related import issues do not create eligibility for a return, refund, or exchange.

All purchases remain subject to YGEIA's No Return, Refund & Exchange Policy.

Nothing in this Policy excludes or limits any consumer right that cannot legally be excluded or limited under applicable law.

13. CONTACT

For questions regarding a YGEIA shipment, please contact us through the official contact information provided on ygeia.co or shop.ygeia.co.

Please include your Order ID when contacting YGEIA regarding an existing shipment.

For specific information regarding customs duties, import taxes, or clearance requirements in your country, customers should contact their local customs authority or DHL directly.

Shipping Origin: Bali, Indonesia
Primary International Carrier: DHL Express
Import Duties & Taxes: Customer Responsibility unless expressly stated otherwise at checkout.

Website: Ygeia Official Website