Privacy policy

Effective Date: August 2026

This Privacy Policy describes how YGEIA (“YGEIA,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit, interact with, or make a purchase through ygeia.co, shop.ygeia.co, or otherwise communicate with YGEIA (collectively, the “Services”).

By using the Services, you acknowledge the practices described in this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with YGEIA, we may collect information including:

Contact Information

Such as:

  • Name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address

Order & Transaction Information

Such as:

  • Products purchased
  • Order number
  • Order value
  • Currency
  • Payment status
  • Shipping information
  • Transaction history
  • Returns, claims, or replacement information

Payment Information

Payments through shop.ygeia.co are processed through Shopify and/or authorized third-party payment providers.

YGEIA generally does not directly receive or store complete payment-card credentials such as your full card number, card security code, or banking authentication credentials.

Payment providers may process information necessary to authorize and complete your transaction.

Account Information

If account functionality is available, we may collect information associated with your customer account, including login-related information, preferences, and purchase history.

Communications

We may collect information you provide when contacting YGEIA through email, contact forms, customer service, social media, or other communication channels.

Device & Usage Information

When you interact with our websites, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages viewed
  • Referring pages
  • Interaction information
  • Approximate location derived from IP address
  • Cookie and similar technology information

2. HOW WE USE PERSONAL INFORMATION

We may use personal information for purposes including:

  • Processing and fulfilling orders
  • Processing payments
  • Arranging shipping and delivery
  • Providing order and tracking information
  • Providing customer service
  • Processing damaged-item replacement claims
  • Preventing and detecting fraud
  • Verifying transactions
  • Managing payment disputes and chargebacks
  • Operating and improving our websites
  • Maintaining customer accounts
  • Providing marketing communications where permitted
  • Personalizing customer experiences
  • Measuring website and marketing performance
  • Maintaining security
  • Complying with legal and regulatory requirements
  • Protecting YGEIA, our customers, and our legitimate business interests

3. SHOPIFY

Our online store at shop.ygeia.co is powered by Shopify.

Shopify may collect and process personal information when customers visit our store, create an account, complete checkout, make a payment, or otherwise interact with Shopify-powered functionality.

Shopify processes certain information in accordance with its own privacy practices and applicable data-protection requirements.

4. PAYMENT PROCESSORS

Payments may be processed through Shopify Payments and/or other authorized payment providers available through our online store.

Payment providers may collect and process information necessary to:

  • Authorize transactions
  • Process payments
  • Prevent fraud
  • Manage payment disputes
  • Comply with financial and regulatory obligations

Their handling of personal information may also be governed by their respective privacy policies.

5. SHIPPING & DELIVERY PROVIDERS

YGEIA currently ships orders from Bali, Indonesia, primarily using DHL Express for international delivery.

To fulfill and deliver an order, we may provide necessary information to DHL or another authorized logistics provider, including:

  • Recipient name
  • Delivery address
  • Telephone number
  • Email address
  • Order or shipment information
  • Information required for customs clearance

Shipping providers and customs authorities may require additional information from recipients to complete international delivery.

6. CUSTOMS & INTERNATIONAL SHIPPING

For international orders, certain personal and transaction information may be disclosed to:

  • DHL or other carriers
  • Customs authorities
  • Customs brokers
  • Government agencies
  • Other parties involved in import and delivery processing

Such disclosure may be necessary to prepare shipping documentation, clear customs, assess applicable duties or taxes, and deliver your order.

7. FRAUD PREVENTION & TRANSACTION SECURITY

YGEIA may use personal and transaction information to detect, investigate, and prevent suspected fraud, unauthorized transactions, policy abuse, or other security risks.

Relevant information may be shared with authorized payment processors, financial institutions, fraud-prevention providers, Shopify, shipping providers, or appropriate authorities where reasonably necessary and permitted by law.

8. COOKIES & SIMILAR TECHNOLOGIES

YGEIA and our service providers may use cookies, pixels, tags, local storage, and similar technologies to operate and improve our websites.

These technologies may be used to:

  • Remember customer preferences
  • Maintain website functionality
  • Understand website usage
  • Measure performance
  • Support analytics
  • Improve customer experience
  • Support advertising and marketing activities where permitted

Available cookie or privacy controls may vary depending on your location and the technologies used by our websites.

9. ANALYTICS & ADVERTISING

YGEIA may use analytics, advertising, and marketing technologies provided by third parties.

Depending on our current technology setup, these services may process information regarding website visits, interactions, devices, advertising activity, and purchases.

Where required by applicable law, relevant advertising or tracking technologies will be subject to applicable consent or opt-out requirements.

10. EMAIL & MARKETING COMMUNICATIONS

If you subscribe to YGEIA marketing communications, we may use your contact information to send:

  • Product announcements
  • Launch information
  • Promotional offers
  • Brand updates
  • Educational or editorial content
  • Other YGEIA marketing communications

You may unsubscribe from marketing emails by using the unsubscribe mechanism included in the communication.

Unsubscribing from marketing communications does not prevent YGEIA from sending necessary transactional communications regarding an order, payment, shipment, account, security matter, or customer-service request.

11. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information where reasonably necessary to:

  • Shopify
  • Payment processors
  • Shipping and logistics providers
  • Customs authorities and brokers
  • Fraud-prevention providers
  • Website hosting and technology providers
  • Analytics providers
  • Marketing and communication providers
  • Professional advisers
  • Government or regulatory authorities
  • Other service providers supporting YGEIA's operations

We may also disclose information where required by law or where reasonably necessary to establish, exercise, or defend legal rights.

12. INTERNATIONAL DATA TRANSFERS

YGEIA operates internationally.

As a result, personal information may be processed in countries other than the country in which you reside, including countries where YGEIA, Shopify, service providers, payment processors, logistics providers, or other authorized partners operate.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

13. DATA RETENTION

YGEIA may retain personal information for as long as reasonably necessary for purposes including:

  • Order fulfillment
  • Customer service
  • Accounting and taxation
  • Fraud prevention
  • Payment disputes and chargebacks
  • Legal compliance
  • Contract enforcement
  • Security
  • Protection of legitimate business interests

Retention periods may vary depending on the type of information and applicable legal requirements.

14. DATA SECURITY

YGEIA takes reasonable administrative, organizational, and technical measures designed to protect personal information.

However, no internet transmission, electronic storage system, or digital platform can be guaranteed to be completely secure.

Customers should protect their account credentials and should not send sensitive payment credentials through unsecured communication channels.

15. YOUR PRIVACY RIGHTS

Depending on where you reside, applicable privacy laws may provide rights regarding your personal information.

These may include rights to:

  • Request access to personal information
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Request information about how personal information is used or disclosed
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications
  • Exercise other privacy rights available under applicable law

Certain rights may be subject to legal exceptions, verification requirements, or record-retention obligations.

16. CHILDREN'S PRIVACY

YGEIA's Services are not intended for children under the minimum age at which they may independently consent to the processing of personal information under applicable law.

YGEIA does not knowingly seek to collect personal information from children in violation of applicable law.

If we become aware that personal information has been collected in circumstances that violate applicable children's privacy requirements, we will take reasonable steps to address the matter.

17. THIRD-PARTY WEBSITES

Our Services may contain links to third-party websites, platforms, or services.

YGEIA is not responsible for the privacy, security, content, or data practices of independent third parties.

Customers should review the applicable privacy policies before providing personal information to third-party services.

18. BUSINESS CHANGES

If YGEIA is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be transferred or disclosed as part of that transaction where permitted by applicable law.

19. CHANGES TO THIS PRIVACY POLICY

YGEIA may update this Privacy Policy from time to time to reflect changes in our business, technology, service providers, legal requirements, or privacy practices.

The current version will be published on our website together with the applicable effective or updated date.

20. CONTACT

For questions about this Privacy Policy or requests regarding your personal information, please contact YGEIA through the official contact information provided on ygeia.co or shop.ygeia.co.

Where applicable, we may need to verify your identity before processing certain privacy requests.