Store Policies
Effective Date: August 2026
Welcome to YGEIA.
This page provides a summary of the policies applicable to purchases made through shop.ygeia.co. Please review the relevant policies before completing your purchase.
By placing an order with YGEIA, you acknowledge and agree to our applicable Terms & Conditions and Store Policies.
TERMS & CONDITIONS
Our Terms & Conditions govern the use of ygeia.co, shop.ygeia.co, and purchases made through our online store.
They include important information regarding orders, payments, product information, shipping, intellectual property, limitations, and other conditions of using YGEIA's Services.
NO RETURN, REFUND & EXCHANGE POLICY
Unless otherwise required by applicable law, all YGEIA purchases are final sale.
We do not accept returns, refunds, or exchanges due to change of mind, personal preference, ordering errors, or other non-defect-related reasons.
Products received damaged or defective may qualify for replacement only under our Damaged Item Replacement Policy.
→ View No Return, Refund & Exchange Policy
DAMAGED ITEM REPLACEMENT POLICY
If your YGEIA product arrives damaged or defective, please contact us within 48 hours of the carrier's recorded delivery time.
Supporting evidence, including photographs, packaging information, shipping label, and an unboxing video, may be required.
Approved claims are eligible for replacement only.
→ View Damaged Item Replacement Policy
SHIPPING POLICY
YGEIA currently ships orders from Bali, Indonesia, primarily using DHL Express for international delivery.
Shipping charges and available delivery options are displayed at checkout where applicable.
Delivery estimates are not guaranteed and may be affected by customs clearance, courier operations, destination requirements, or circumstances outside YGEIA's reasonable control.
CUSTOMS, DUTIES & IMPORT TAX POLICY
International orders may be subject to customs duties, import taxes, VAT/GST, brokerage fees, customs clearance fees, or other charges imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.
Refusing to pay applicable import charges does not automatically create eligibility for a return, refund, or exchange.
→ View Customs, Duties & Import Tax Policy
PAYMENT & FRAUD PROTECTION POLICY
Orders may be subject to payment verification and fraud-prevention review before fulfillment.
YGEIA may place an order on hold or cancel an order before shipment where payment authorization cannot reasonably be verified or where there are legitimate fraud or transaction-security concerns.
→ View Payment & Fraud Protection Policy
DISPUTE & CHARGEBACK POLICY
Customers experiencing an order-related concern are encouraged to contact YGEIA so that the matter can be reviewed under the applicable Store Policy.
YGEIA may provide relevant transaction, shipping, delivery, customer communication, and other supporting records when responding to a payment dispute or chargeback.
→ View Dispute & Chargeback Policy
PROMOTIONAL TERMS POLICY
Promotional offers, discount codes, special pricing, launch offers, and other promotions may be subject to specific eligibility requirements and conditions.
Unless expressly stated otherwise, YGEIA promotions cannot be combined or stacked.
Products purchased during a promotion remain subject to our No Return, Refund & Exchange Policy.
→ View Promotional Terms Policy
PRIVACY POLICY
Our Privacy Policy explains how YGEIA collects, uses, processes, discloses, and protects personal information when customers interact with our websites, online store, and Services.
IMPORTANT ORDER INFORMATION
Before completing your purchase, please note:
All Sales Are Final.
No Returns. No Refunds. No Exchanges.
Products received damaged or defective may qualify for replacement only, subject to YGEIA's Damaged Item Replacement Policy.
International customers are responsible for applicable customs duties, import taxes, VAT/GST, brokerage fees, and other destination-country charges unless expressly stated otherwise at checkout.
CONTACT
For questions regarding an existing order or any YGEIA Store Policy, please contact us through the official contact information provided on ygeia.co or shop.ygeia.co.
Customer Support
For faster assistance, please include your Order ID at the beginning of your email when contacting our customer support team at wecare@ygeia.co.
Website: Ygeia Official Website
YGEIA Store Policies
Effective Date: August 2026
These policies may be updated from time to time to reflect changes to YGEIA's products, operations, services, or applicable legal requirements.