No Return, Refund and Exchange Policy

Effective Date: August 2026

At YGEIA, all purchases are considered final sale. We encourage customers to carefully review all product information and order details before completing a purchase.

Unless otherwise required by applicable law, YGEIA does not accept returns, refunds, or exchanges.

1. ALL SALES ARE FINAL

Once an order has been confirmed and processed, the purchase is considered final.

YGEIA does not accept requests for:

  • Returns

  • Refunds

  • Exchanges

  • Change-of-mind cancellations after an order has entered processing

This policy applies to all products purchased through shop.ygeia.co, unless expressly stated otherwise.

2. CHANGE OF MIND & PERSONAL PREFERENCE

Returns, refunds, or exchanges will not be provided due to:

  • Change of mind

  • Personal preference

  • Ordering the wrong product

  • Failure to review product information before purchase

  • Dissatisfaction with reasonable variations in color, texture, appearance, or finish

  • Other personal reasons unrelated to a verified product defect

Customers are responsible for reviewing the product description, materials, dimensions, photographs, and other available information before placing an order.

3. NATURAL & HANDCRAFTED VARIATIONS

Certain YGEIA products may contain natural materials or involve handcrafted processes.

As a result, slight variations in color, texture, pattern, surface, shape, or finish may naturally occur between individual pieces.

These characteristics are part of the individuality of the product and are not automatically considered defects.

4. DAMAGED OR DEFECTIVE ITEMS

The No Return, Refund & Exchange Policy does not prevent customers from reporting an item that was received damaged or defective.

Eligible damaged or defective items may qualify for replacement only, subject to verification and approval by YGEIA.

Damaged-item claims must be submitted within 48 hours of the carrier's recorded delivery time.

Full requirements and claim procedures are provided in our Damaged Item Replacement Policy.

5. NO REFUND FOR DAMAGED ITEMS

An approved damaged or defective item claim is eligible for replacement only.

YGEIA does not provide a refund, return, or exchange as the standard resolution for a damaged-item claim.

If the identical product is temporarily unavailable, YGEIA may require additional time to produce or obtain the replacement.

Nothing in this section limits any remedy that must be provided under applicable law.

6. ORDER CANCELLATIONS

Customers should review their order carefully before completing checkout.

Once an order has entered processing, fulfillment, production, or shipping preparation, cancellation may no longer be possible.

Submitting a cancellation request does not guarantee that the order can be cancelled.

Once an order has been shipped, the purchase is considered final and cannot be cancelled.

7. SHIPPING-RELATED ISSUES

Shipping delays, customs delays, unsuccessful delivery attempts, incorrect addresses, unclaimed packages, lost packages, or packages marked as delivered but not located are not treated as product return or refund requests under this Policy.

These matters are governed separately by our Shipping Policy and, where applicable, our Customs, Duties & Import Tax Policy.

8. PAYMENT DISPUTES & CHARGEBACKS

Customers should contact YGEIA regarding legitimate order or product concerns so that the matter can be reviewed under the applicable YGEIA policy.

YGEIA reserves the right to provide relevant order records, tracking information, delivery confirmation, customer communications, and other transaction evidence to payment processors or financial institutions when responding to a chargeback or payment dispute.

Please refer to our Dispute & Chargeback Policy for additional information.

9. CONSUMER RIGHTS

Nothing in this Policy is intended to exclude, restrict, or waive any consumer right or remedy that cannot legally be excluded or waived.

Where applicable law requires YGEIA to provide a particular consumer remedy, the mandatory legal requirement will take precedence over any conflicting provision of this Policy.

10. CONTACT

For questions regarding an order or this Policy, please contact YGEIA through the official contact information provided on ygeia.co or shop.ygeia.co.

Customer Support
For faster assistance, please include your Order ID at the beginning of your email when contacting our customer support team at wecare@ygeia.co.

Website: Ygeia Official Website

All Sales Are Final.
No Returns. No Refunds. No Exchanges.
Verified Damaged or Defective Items: Replacement Only.

Website: Ygeia Official Website