Payment & Fraud Protection Policy

Effective Date: August 2026

YGEIA is committed to maintaining a secure and reliable purchasing environment for our customers.

Orders placed through shop.ygeia.co may be subject to payment verification and fraud-prevention review before fulfillment or shipment.

By placing an order with YGEIA, you agree to the terms outlined in this Policy.

1. PAYMENT AUTHORIZATION

By submitting an order, the customer represents that they are authorized to use the payment method provided and that all billing, contact, and payment information submitted is accurate and complete.

Payment processing may be handled through Shopify and authorized third-party payment providers.

Authorization or successful payment does not automatically guarantee order acceptance or fulfillment.

2. FRAUD PREVENTION REVIEW

YGEIA reserves the right to review orders for potential fraud, unauthorized payment activity, or other transaction risks before fulfillment.

An order may be reviewed where reasonably necessary due to factors including:

  • Billing and shipping information inconsistencies

  • Unusual purchasing activity

  • Multiple failed payment attempts

  • Payment information that cannot be verified

  • High-risk indicators identified by payment or fraud-prevention systems

  • Suspected unauthorized use of a payment method

  • Other transaction patterns reasonably indicating potential fraud

An order under review may be temporarily placed on hold until verification is completed.

3. CUSTOMER VERIFICATION

Where reasonably necessary to verify an order, YGEIA may contact the customer using the contact information provided during checkout.

YGEIA may request reasonable information necessary to confirm:

  • Customer identity

  • Payment authorization

  • Billing information

  • Shipping information

  • Order authenticity

Customers are responsible for responding to verification requests within the timeframe communicated by YGEIA.

YGEIA will not request a customer's full payment-card number, card PIN, online banking password, or other credentials that should remain confidential.

4. BILLING & SHIPPING INFORMATION

Customers are responsible for ensuring that billing and shipping information is accurate and complete.

A difference between billing and shipping addresses does not automatically mean an order is fraudulent. However, YGEIA may conduct additional verification where an address mismatch or other transaction information reasonably indicates increased risk.

Providing false, misleading, incomplete, or unauthorized payment information may result in the order being placed on hold or cancelled.

5. ORDER HOLD

Orders undergoing payment or fraud verification may be temporarily held before fulfillment.

Any estimated processing or delivery timeframe may be extended while verification is pending.

YGEIA is not responsible for reasonable fulfillment delays resulting from necessary fraud-prevention or payment-verification procedures.

6. ORDER CANCELLATION

YGEIA reserves the right, where reasonably necessary and permitted by applicable law, to cancel an order before shipment if:

  • Payment cannot be verified

  • The transaction is identified as potentially unauthorized or fraudulent

  • Requested verification is not completed

  • Materially false or misleading information has been provided

  • The payment provider rejects or reverses authorization

  • The order violates YGEIA policies or applicable law

If YGEIA cancels an order before shipment for fraud-prevention or verification reasons after payment has been captured, the applicable payment will be reversed or refunded to the original payment method as required.

Such a payment reversal is an order cancellation and does not alter YGEIA's No Return, Refund & Exchange Policy for completed and shipped purchases.

7. UNAUTHORIZED TRANSACTIONS

If you believe your payment method has been used without authorization to place an order with YGEIA, please contact your payment provider and YGEIA promptly.

YGEIA may cooperate with payment processors, financial institutions, Shopify, law enforcement, or other appropriate parties in reviewing suspected fraudulent or unauthorized transactions where permitted or required by law.

8. CHARGEBACKS & PAYMENT DISPUTES

Customers experiencing a legitimate issue with an order are encouraged to contact YGEIA so that the matter can be reviewed under the applicable YGEIA policy.

When responding to a chargeback or payment dispute, YGEIA may provide relevant evidence to the payment processor or financial institution, including:

  • Order information

  • Payment and transaction records

  • Fraud-screening information

  • Customer communications

  • Shipping and tracking records

  • Delivery confirmation

  • Claim documentation

  • Relevant YGEIA policies accepted in connection with the transaction

Further conditions are provided in our Dispute & Chargeback Policy.

9. FRAUDULENT CLAIMS & POLICY ABUSE

YGEIA reserves the right to restrict or refuse future transactions where there is reasonable evidence of fraud, repeated unauthorized payment activity, intentional policy abuse, or materially false claims.

YGEIA may preserve relevant transaction and communication records where reasonably necessary for fraud prevention, dispute resolution, legal compliance, and protection of legitimate business interests.

10. PAYMENT SECURITY

Payments made through shop.ygeia.co are processed through Shopify and/or authorized payment service providers.

YGEIA does not directly control the security systems or independent practices of third-party payment providers.

Customers should never send full payment-card information, card PINs, banking passwords, or other sensitive authentication credentials to YGEIA through email, social media, or other unsecured communication channels.

11. PRIVACY & DATA

Information collected for payment verification and fraud prevention will be handled in accordance with YGEIA's Privacy Policy and applicable law.

Where necessary, relevant information may be processed or shared with authorized service providers, payment processors, financial institutions, fraud-prevention providers, shipping providers, or authorities for legitimate fraud-prevention, transaction-processing, security, or legal purposes.

12. RELATIONSHIP TO OTHER YGEIA POLICIES

This Policy should be read together with YGEIA's:

  • Terms & Conditions

  • No Return, Refund & Exchange Policy

  • Damaged Item Replacement Policy

  • Shipping Policy

  • Customs, Duties & Import Tax Policy

  • Dispute & Chargeback Policy

  • Privacy Policy

Where mandatory law provides rights that cannot legally be excluded or limited, those rights remain unaffected.

13. CONTACT

For questions regarding payment verification or an order placed through shop.ygeia.co, please contact YGEIA through the official contact information provided on ygeia.co or shop.ygeia.co.

Customer Support
For faster assistance, please include your Order ID at the beginning of your email when contacting our customer support team at wecare@ygeia.co.

Website: Ygeia Official Website