Shipping Policy

Effective Date: August 2026

YGEIA ships orders from Bali, Indonesia to eligible international destinations.

International shipments are primarily handled by DHL Express. By placing an order through shop.ygeia.co, customers acknowledge and agree to the shipping terms outlined below.

1. SHIPPING ORIGIN

All YGEIA pendant and amulet orders are currently prepared and dispatched from:

Bali, Indonesia

Delivery times may vary depending on the destination, customs processing, courier operations, and other circumstances outside YGEIA's reasonable control.

2. SHIPPING CARRIER

YGEIA primarily uses DHL Express for international shipments.

YGEIA may use another suitable shipping service where necessary due to destination availability, operational requirements, or circumstances outside our reasonable control.

Once an order has been dispatched, customers will receive available tracking information.

3. SHIPPING COSTS

Applicable shipping charges will be displayed at checkout before the order is completed.

Shipping rates may vary depending on destination, package characteristics, courier rates, remote-area surcharges, or other applicable shipping conditions.

Shipping charges do not include customs duties, import taxes, VAT/GST, brokerage fees, or other destination-country charges unless expressly stated otherwise at checkout.

Please refer to our Customs, Duties & Import Tax Policy for additional information.

4. ORDER PROCESSING

Orders require processing before shipment.

Processing time is separate from estimated courier transit time.

Orders placed during weekends, public holidays, promotional periods, product launches, pre-order periods, or periods of unusually high demand may require additional processing time.

Once an order has entered processing, fulfillment, or shipping preparation, cancellation may no longer be possible.

5. DELIVERY ESTIMATES

Any delivery timeframe provided by YGEIA or displayed during checkout is an estimate only and is not a guaranteed delivery date unless expressly stated otherwise.

International shipments may be affected by:

  • Customs clearance

  • Import inspections

  • Courier delays

  • Destination-country procedures

  • Remote-area delivery

  • Severe weather

  • Public holidays

  • Transportation disruptions

  • Government restrictions

  • Force majeure events

YGEIA is not responsible for delays caused by circumstances outside its reasonable control.

6. TRACKING

Tracking information will be provided when available after the order has been dispatched.

Customers are responsible for monitoring their shipment and responding promptly to any communication or request from DHL, customs authorities, or other relevant delivery parties.

Tracking updates are provided by the shipping carrier and may not always update in real time.

7. CUSTOMER SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping information at checkout, including:

  • Full recipient name

  • Complete delivery address

  • Postal or ZIP code

  • Country

  • Valid telephone number

  • Valid email address

Please carefully review your shipping information before completing your order.

YGEIA is not responsible for delivery issues resulting from incorrect, incomplete, outdated, or inaccurate information provided by the customer.

8. ADDRESS CHANGES

If you notice an error in your shipping address, contact YGEIA as soon as possible and include your Order ID.

YGEIA cannot guarantee that an address can be changed once an order has entered fulfillment or has been handed over to the courier.

Once a shipment has been dispatched, address changes may be subject to DHL availability, restrictions, additional charges, or may not be possible.

9. DELIVERY ATTEMPTS & CUSTOMER RESPONSIBILITY

Customers are responsible for being available to receive their shipment and for responding to delivery attempts or communications from DHL.

If DHL requires additional information, identification, customs documentation, payment of applicable import charges, or other action from the recipient, the customer is responsible for responding within the required timeframe.

Failure to respond may result in delivery delays, shipment being held, returned to sender, or otherwise handled according to the carrier's procedures.

10. CUSTOMS CLEARANCE

International shipments may require customs clearance in the destination country.

Customers are responsible for providing any information or documentation reasonably required by DHL or the relevant customs authority to complete delivery.

Customs processing time is controlled by the destination country's authorities and is outside YGEIA's control.

Customs duties, import taxes, VAT/GST, brokerage fees, and related charges are governed separately under our Customs, Duties & Import Tax Policy.

11. REFUSED OR UNCLAIMED SHIPMENTS

Customers are responsible for accepting delivery and completing any required customs or courier procedures.

If a shipment is refused, abandoned, unclaimed, or cannot be delivered due to the customer's failure to respond to DHL or customs requirements, YGEIA is not responsible for resulting delays or additional carrier charges, except where otherwise required by applicable law.

Any costs associated with return-to-sender, storage, customs processing, re-delivery, or other courier charges resulting from customer action or inaction may be the responsibility of the customer.

YGEIA's No Return, Refund & Exchange Policy continues to apply to such orders.

12. PACKAGES MARKED AS DELIVERED

Where DHL tracking records a shipment as Delivered, the shipment will generally be considered delivered to the destination information recorded by the carrier.

If you cannot locate a package that has been marked as Delivered, please:

  1. Check the delivery location and surrounding area.

  2. Check with household members, reception, concierge, security, or other authorized recipients.

  3. Contact DHL promptly regarding the delivery.

  4. Contact YGEIA with your Order ID and available DHL case information.

YGEIA may assist with reviewing available shipment information but cannot guarantee recovery or replacement of a package after the carrier has confirmed delivery.

Any rights that cannot legally be excluded under applicable law remain unaffected.

13. LOST OR MISSING SHIPMENTS IN TRANSIT

If tracking indicates that a shipment may have been lost while in transit, please contact YGEIA.

YGEIA may initiate or assist with an investigation with DHL.

A shipment will not automatically be considered lost solely because tracking has not updated for a period of time. The status of the shipment may need to be confirmed through the carrier's investigation process.

Any appropriate resolution will be determined after the courier investigation and in accordance with applicable law.

14. SHIPPING DAMAGE

If your product is received physically damaged or defective, please follow our Damaged Item Replacement Policy.

Eligible claims must be submitted within 48 hours of the carrier's recorded delivery time and must include the required supporting evidence.

Approved damaged-item claims are eligible for replacement only.

15. SHIPPING & FINAL SALE

Shipping delays, customs delays, unsuccessful delivery attempts, refusal to pay applicable import charges, incorrect customer-provided addresses, or failure to collect a shipment do not automatically create eligibility for a return, refund, or exchange.

All purchases remain subject to YGEIA's No Return, Refund & Exchange Policy, except where otherwise required by applicable law.

16. INTERNATIONAL SHIPPING RESTRICTIONS

YGEIA ships only to destinations supported by our available shipping and payment services.

Certain countries or regions may be unavailable due to courier limitations, customs restrictions, sanctions, regulatory requirements, operational limitations, or other circumstances.

YGEIA reserves the right to decline or cancel an order that cannot legally or operationally be shipped to the selected destination.

If YGEIA cancels an order before shipment because the destination cannot be serviced, any captured payment for the cancelled order will be reversed or refunded as required.

17. CONTACT

For shipping-related assistance, please contact YGEIA through the official contact information provided on ygeia.co or shop.ygeia.co.

Please include your Order ID when contacting us regarding an existing shipment.

Shipping Origin: Bali, Indonesia
Primary International Carrier: DHL Express

Website: Ygeia Official Website